Type
podcast
Created on
July 18 2022
Created by Medha Basu. This summary was largely done for my own note-taking, sharing it just in case it adds more value to other people. Any errors are mine :)
Collect stories - you get more context
- Tell me about the last time you did x
- Might hear needs that the user isn’t aware of
- Interviewing is grossly underestimated skills
- Interviews should feel like a conversation
- Don’t even need to have a prepared list of questions. Just need to be curious.
- Help the person open up their story through your questions. Often we’re so worried about what to ask the person next, we don’t listen to what they’re saying.
- 5 ‘whys’
- customers love telling stories
- focus on what the person has done - not on what they would do. the real measure is what people actually do.